Shipping Policy

We are committed to delivering your order with care, transparency, and efficiency — ensuring a seamless experience from checkout to arrival.

At Knitelle, every order is carefully prepared and dispatched with attention to detail. We collaborate with trusted global logistics partners to ensure your items arrive safely and in excellent condition. This Shipping Policy outlines our processing times, delivery expectations, and important shipping information to help you shop with confidence.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day.

During peak seasons, promotional events, or periods of high demand, processing times may be extended slightly. We always aim to minimize delays and keep you informed.

Shipping Methods & Delivery Time

We offer reliable standard shipping worldwide. Estimated delivery times are as follows:

  • United States: 5–10 business days
  • Canada & Europe: 6–12 business days
  • Australia & International: 7–15 business days

Please note that delivery times are estimates and may vary due to customs clearance, local carrier operations, or unforeseen delays.

Shipping Fees

We proudly offer free standard shipping on all orders. Any optional expedited shipping methods, if available, will be shown during checkout with applicable fees.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment in real time.

Tracking updates may take 1–3 days to appear after shipment, depending on the carrier system.

Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer.

If you need to update your address, please contact us as soon as possible before your order is shipped.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees once the package reaches your country. These charges are determined by local authorities and are the responsibility of the customer.

Knitelle is not responsible for delays caused by customs processing.

Shipping Delays

While we strive to deliver within the estimated timeframes, delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Carrier disruptions
  • Customs clearance procedures
  • High shipping volume periods

We appreciate your understanding and patience in such situations.

Lost, Stolen, or Damaged Packages

Once a package is marked as delivered by the carrier, Knitelle cannot be held responsible for lost or stolen items. We recommend checking with neighbors or your local carrier if you cannot locate your package.

If your order arrives damaged, please contact us within 48 hours of delivery with photos, and we will assist you in resolving the issue.

Multiple Shipments

In some cases, your order may be shipped in separate packages depending on item availability or warehouse location. You will receive tracking information for each shipment.

Need Help?

If you have any questions about your shipment or need assistance, our support team is here to help.

sales@knitelle.store

We typically respond within 24 hours on business days.